Terms & Conditions

Terms & Conditions

CanapéBox Ltd. Events

The ‘Company’ means CanapéBox Ltd and all their sub-contractors and agents.

Terms and Conditions

Hire period – Commencement and delivery time and date to completion and removal time and date related to the movement of all staff and equipment on and off site.

Quotation – table of costs as set out by the Company based on initial requirements from the client to include orders make via the Company website.

The conditions shall apply to all orders and contracts for the supply of food, equipment and staffing and canapé delivery, as well as any other item or items in the UK related to delivery and production of events by the Company and any authorised agents as outlined in the quote to included any qualifications or variations.

The Company Undertakes

1. To deliver equipment, food, staff and other related items required in accordance to the level of service and time scale outlined in quote.

2. To complete, remove and dismantle all equipment, staff and related refuse where applicable and/or outlined in quote on completion of event as soon as reasonably practical after the period of use.

The Client undertakes

1. To pay the non-refundable holding deposit (approximately 10% of total quotation) to confirm the booking. Pay 40% ‘stage 2’ deposit approximately 30 calendar days prior to the event.

2. To pay the remaining 50% allowing for cleared funds by the event date. Late payment charges will apply.

3. To make the Company aware of any notices and/or permit requirements as appropriate from local authorities for the use of equipment supplied by the Company as indicated in quotation.

4. To make aware, in an effort of avoidance, local habitants and businesses of potential increased road traffic before and after event date and to include noise warnings and to obtain relevant permits as applicable from local authorities.

5. To provide power points for the supply of equipment as outlined within quotation.

6. Not enter food preparation areas without being made aware of and understanding health and safety and food hygiene procedures.

7. To ensure complete seclusion of any animals or household pets from designated food preparation areas.

8. During the hire period, to be responsible for the maintenance and safe custody of equipment and reimburse the Company for any loss occasioned thereto (fair wear and tear accepted) and excepting any damage covered by the insurance fee providing the insurance cover has not been invalidated by any act of default of the client.

9. Not to use, examine or tamper with any equipment provided by the Company or its agents.

10. To understand breakages, loss and damaged hire items are the responsibility of the client. Replacements will be billed directly to the client.

11. The client will provide adequate facilities, appropriate floor space, electricity, fresh water and drainage for the installation of a functioning event kitchen.

12. Client will provide adequate changing areas and restroom facilities for all on-site personnel required for delivery of the event by the Company. 


1. The Company will use its best endeavours to supply the client with the equipment and services ordered. Where this is not possible, the Company will notify the Client as soon as possible of any alterations to the delivery of event and relevant services and designs and where, if the alterations are fundamental, the client may terminate their contract with any paid deposits refunded.

2. The client will provide open hard standing area, as well as event access for the delivery and collection of equipment by commercial vehicles related to and required for delivery of the event. Prior warnings are required as to any known obstacles and hazards that could hinder delivery of equipment, movement of commercial vehicles as well as any other aspect required for setup, running and completion of event. Any unforeseen costs incurred within reason will be charged to the client.


Insurance is available and covers equipment, staff and public liability against; theft and vandalism, fire and explosion, storm and tempest.

Exclusions from insurance

1. Any equipment not provided by the Company or related directly to the Company for the delivery of services as outlined within in the quotation.

2. Any subcontractor and or supplier of services who are unable to provide adequate HnS certificates and/or their own liability insurance.

3. Any breach of terms and conditions by the client and/or persons not related directly to The Company as stated herein.

4. Failure to report any incident including, loss or damage to property caused by fire, theft or vandalism immediately to the local police authority within 24 hours or to the Company within 12 hours will negate the insurance policy.


1. Either party shall have the right to terminate the contract without penalty within 30 days from event date subject to written confirmation of such termination being given by one party or the other within such period. In such an event the Company shall repay the holding deposit less any costs, notably menu tasting sessions and meetings, charged at a set day rate of £150+VAT.

2. Once the period of 30 days referred to in previous clause has been entered into, any monies paid in the form of deposits are non refundable.

Exclusion of liability

1. If the service and delivery of an event is not provided to the extent as outlined within the quotation, the client will have the right to contest. The Company shall treat each case individually for the return and re-imbursement of funds. Delays and reduction in the service and delivery due to factors beyond reasonable control, the Company will not be liable for the compensation to the client.

2. The Company cannot accept responsibility of any loss or damage to property and/or equipment belonging to the client, other than as a direct result of personnel directly related to the Company.

Cancellation and Refund Policy

If the client requires a refund on an order, the Company requires 5 working days notice for a full refund, 3 working days for a 50% refund with no refund being given after this point.


1. Deliveries will be made at any time up to 1 hour before the event start time selected by the client on their order and the Company requires a delivery window of 2 hours to account for traffic issues.

2. The Company will provide text message updates on the day, with further messages should orders become delayed. The Company does not accept responsibility for logistical disruption beyond the control of the Company.

3. Should the delivery window not be met, the Company will notify the client as soon as is reasonably possible. Late deliveries will be taken on case-by-case basis with all factors relating to the later delivery being considered before any refund (in full or in part) is considered.

Receipt of goods

Canapés are delivered in insulated chill pack cooled conditions and have a holding time in 21°C degree conditions of 6 hours while fully sealed. While the Company recommends storing in a cool area, out of sunlight and away from sources of heat until service, the Company cannot accept and liability or responsibility for products once the order has been delivered and signed for.

Happy Event Clients

“Thank you for a great concept, simplicity of use, fantastic service and really excellent food. Never thought to find such a high quality and simultaneously easy service. Completely streamlined and we had had a great cocktail party – amazing!”
Gregory H

“So many thanks for making our Drinks party so very special. I enjoyed the whole evening as did our guests. The canapes where all delicious and the presentation first class. We were so very lucky with the weather and being in the garden was great. All your staff were charming and looking after us all beautifully. Once again, please pass on my thanks to them all.”

Raymond & Edward

“Very many thanks for your generosity in supplying the canapés for the champagne reception before the opera. They were delicious and very much remarked upon. It was a glorious sunny evening and everyone eager for food and drink. We raised in the region of £29k and had a wonderful time as well. Thank you again for your support, it was very much appreciated.”

Judy A | Charity Fundraiser

“We just wanted to write to thank you and your super team for being such superstars on our wedding day. We had obviously seen you in action at our friends wedding but it was so reassuring to see your friendly face pop up whenever something was needed, it was excellent. The food was incredible and people were still talking about the 7 desserts the other day so that was obviously a hit! It was incredible and your team were also excellent. Thank you so much for everything; from tasting to the big day. Thank you so much!”

Woody & Hannah

“My High Sheriff Summer Reception was a great success and I have been inundated with so many complimentary remarks about all the arrangements. I wanted to write and thank you so much for your contribution in making this event such a success. I am very grateful to you and your team for all their hard work, especially at such a busy time of year. The food and drink arrangements all went extremely well and I had many compliments about not just the food but the very pleasant and professional staff that were there on the day. Thank you again for everything.”

High Sheriff

“Many thanks for the superb Jubilee Lunch you provided, everything was exactly as we’d asked for and the comprehensive service was excellent.”

Dame Stephanie Shirey

“I really don’t know where to begin, thank you does not seem enough. You delivered three served courses for 300 to exactly the same standard you provided for 3 at the tasting, fantastic! We put our trust in you and you excelled. The day was perfect. Everybody loved the food; your staff were charming and attentive. The tables where perfect and the service was extremely professional, attention to detail at every level. Nothing was too much trouble for you or any of your lovely team. The evening food was just as delicious and the drink and bar service was conducted in the same brilliant and professional manna that was received earlier. In fact, I cannot fault anything, we had an amazing day. Thank you for your significant contribution to making our daughter’s wedding such a wonderful and memorable occasion.”

Nicky & Robert L

“Outstanding and upstanding, I can’t recommend CanapéBox highly enough. The food is exquisite, beautiful flavours with amazing choice. I would happily stick my neck out and say perfect for any event or occasion. The whole process from ordering to delivery, seamless and a 1,000 thank you’s to CanapéBox for a swift and impeccable service.”

Roy H

“The canapés arrived in a timely and efficient manner. They were delicious and refined and everyone loved them. It is such a nice idea and made my life easier; everything done for you with such excellent standards take the pressure of hosting off. Thank you CanapéBox, you’ve won a loyal customer!”

Stephanie P

“Many thanks to you all for such a professional service; our canapés arrived in good time and were so well packaged and protected it meant there was no need to spend any time decanting/storing/rearranging them to serve and more time to spend with our guests! They all disappeared which made me very happy as there was zero food waste.”

Battersea Brands Hatch

“Thank you to all at CanapéBox for such a great product and service! After searching for food ideas for a volunteer Christmas get together, I struck gold with your website – such a wonderful choice, great customer service, delicious canapés not to mention hassle free delivery, presentation and recyclable packaging – you can’t go wrong!”

Battersea Brands Hatch

“I just wanted to touch base to say thank you very much for all your help leading up to our press night last night. It all went smoothly and Danny was great at overseeing the running of it in the space and ensuring our cast got canapés as well as guests. We will absolutely recommend CanapéBox to other venues for similar events.”

Michael Grandage Company

“Beautiful and delicious – everyone loved the canapés. Great communication. And a huge help in making the special occasion of my Mum’s 90th a roaring success!”

Kate M

“Great service, great canapés, ordered for daughters 21st drinks. Beautifully delivered, clear instructions. Very tasty! A great find! Will use again. Thank you, Susie”

Susie R

“Thanks CanapéBox team. Canapés fantastic as ever, our late night shoppers really loved them and the flowers were a nice touch. Looking forward to our next order.”

Ted Baker

“The best canapés in the UK! Great service, highly recommend.”

Golden Bee

“Fantastic service! The canapés arrived a couple of hours before our event in cold storage to preserve freshness, clearly labelled and well-presented. They were delicious! Thoroughly recommend this company – we’ll definitely be using them again!”

Tom F

“I have only used the CanapéBox throughout the pandemic as I needed a solution to being able to share canapés at small business meetings, but without everyone dipping their fingers into shared platters. Chris and the team provide beautifully presented canapés and individual boxes that taste fantastic. They’ve catered to all the dietary requirements that I have thrown at them and provide a list of allergens to be displayed without being asked. They are beyond reliable with delivery no matter what part of London I have sent them to. To put it bluntly, the CanapéBox team have saved my bacon many a time during this crazy period of our lives! Thank you :)”

Cathryn A

“I’ve used CanapéBox for both home parties and work events too and been nothing but impressed. The choice selection is great, the booking/order process is easy and works. Simple! The actual box the food arrives in is also brilliant meaning serving up the delicious canapés is quick and easy. Give them a ago. You won’t be disappointed!”

Jeremy B

“Great choice of canapés which looked attractive, tasted delicious and were bite-sized so no crumbs on expensive carpets. Attention to detail was impeccable with excellent packaging making it easy for waiting staff to plate up. They double checked on the night to make sure that everything had arrived safely. Would not hesitate to recommend them for a stress-free and thoroughly enjoyable party.”

Henry G

“We have been using CanapéBox for years and I cannot recommend them enough. The food is always delicious and we are forever being asked where the canapés are from. The service is always impeccable and delivery so easy. From canapés for 200 for birthday parties, to nibbles for 10 at a dinner party, they’re my absolute go-to and the cherry on top – fantastically priced.”

Gormley & Gamble

We used CanapéBox for our event and they were amazing! Especially the duck, hoi sin sauce, cucumber, mango pancakes was a hit and gone within minutes! They delivered on time and were very professional. We would definitely recommend their services!

Ellen L

“Wow! So pleased we discovered CanapéBox for our recent office open house event. The attention to detail for each morsel of food was amazing and created the impression to our guests that we had spent a good deal more that we had. The team were so service-oriented it made all the difference. Thank you!”

Donna T

“Thank you to the team at CanapéBox for the amazing service and delicious canapés. It was so easy to order from the website and the canapés were exactly as described. My order was delivered on time and was all packaged so well. Everyone at the party commented on how delicious all the canapés were and I have recommended you to all my friends! Brilliant service from beginning to end!”

Nic G

“We used CanapéBox to cater for our internal social event and they went down a treat! We had a mix of meat, fish and veg options with a couple of desserts too and each and every canapé was enjoyed by all. They were presented very well, with high quality ingredients and tasted delicious. Can’t wait to try out some more options. Thank you!”

Alston & Bird

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